Policy
Returns & Refunds
Your satisfaction is our priority. Learn about our hassle-free return policy.
14
Day Return Window
Return within 14 days of delivery
100%
Full Refund
Get your money back in full
Free Return Shipping
We cover return shipping costs
How to Return
1
Contact Us
Email us at info@alternusart.com with your order number
2
Get Label
We'll send you a prepaid return shipping label
3
Pack & Ship
Repack the artwork in original packaging and ship
4
Get Refund
Refund processed within 5-7 business days
Return Policy Details
Eligible for Return
- Artwork in original, undamaged condition
- Returned within 14 days of delivery
- Certificate of authenticity included
- Original packaging used for return
Not Eligible for Return
- Custom commissioned artworks
- Artworks damaged after delivery (not in transit)
- Returns requested after 14 days
Refund Timeline
Inspection: 1-2 days
Processing: 2-3 days
Bank transfer: 2-3 days
Need to Start a Return?
Our support team will guide you through the process.